more detailed explanation
Managed WordPress Updates
We update the WordPress core and all of your plugins every month. All updates will be checked by hand, and we’ll check to make sure everything is working correctly before we push live.
Weekly, Daily, off-site backups
We back up your database and files to a secure, off-site location. Depending on your plan, we’ll store weekly (every Sunday) or up to 60 days worth of files and data for you so your site is completely protected.
24/7 Security Monitoring & Cleanups
We are committed to keeping your site healthy and your customer’s information safe. We keep an eye on your site with malware scans, stopping intrusions before they happen. In the rare case that we find an issue, our team will clean out the intrusion, bring the site back up, and make sure it does not happen again.
Security Firewall
We’ll block out known bad actors, and stop attacks before they even reach your site, keeping your data safe.
Support Portal Access
You will have access to our support portal and knowledge base, where you can submit trouble tickets and get help from our staff.
Friendly, Professional Support
We love our clients, and we know that you will enjoy working with us. Our staff is a group of dedicated, WordPress experts that are ready to help.
24/7 Uptime Monitoring
Our automated systems will keep an eye on the health of your site and alert us if anything goes wrong. We’ll be working to fix your site before you even know it’s down.
Speed Optimization
Our devs will go through your site with an eye for speed. We’ll review plugins, caching and see how we can get your site running faster.
Advanced Optimization
Our developers review all aspects of your site code and server to identify and overcome any speed bottlenecks that may be affecting your speed. We’ll make sure your site is as fast as it can possibly be.
Priority Support
Simply put, you’re tops.
Dedicated Developer Hours
We’ll make sure that you are talking to the same developer who knows your site, and goals.
Monthly Health Report
We’ll review your site in its entirety, making sure that everything is running smoothly. We’ll send you a list of recommendations, and take the time to review a plan of action for the next month.
Hours do not carry over month-to-month if not used in the current month. Additional work requested outside of the monthly website maintenance package allotments will be billed at the contracted hourly rate. Setup Fees – $100 Setup fee for websites not created by Verixity Inc.
